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Chuah, Stephanie Hui-Wen, Rauschnabel, Philipp, Marimuthu, Malliga, Thurasamy, Ramayah and Nguyen, Bang (2017). Why do satisfied customers defect? A closer look at the simultaneous effects of switching barriers and inducements on customer loyalty. Journal of Service Theory and Practice,27(3):616-641.
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Politis, John D. and Politis, Denis (2010). Work Environments that Foster and Inhibit Creativity and Innovation. In: Panka, Ewa and Kwiatkowska, Aleksandra 6th European Conference on Management, Leadership and Governance (ECMLG 2010), Wroclaw, Poland, 28-29 October 2010.
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