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What tour guide stories can tell us about learning, education and training: A case study in the Top End of the Northern Territory

Boyle, Alicia and Arnott, Allan (2004). What tour guide stories can tell us about learning, education and training: A case study in the Top End of the Northern Territory. In: Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE), Brisbane, Qld, 10-13 February 2004.

Document type: Conference Paper
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Author Boyle, Alicia
Arnott, Allan
Title What tour guide stories can tell us about learning, education and training: A case study in the Top End of the Northern Territory
Conference Name Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE)
Conference Location Brisbane, Qld
Conference Dates 10-13 February 2004
Conference Publication Title Cauthe 2004: Creating Tourism Knowledge
Place of Publication Brisbane, Qld
Publisher Common Ground Publishing
Publication Year 2004
ISBN 1-864997-58-3   (check CDU catalogue open catalogue search in new window)
Start Page 86
End Page 94
Total Pages 9
HERDC Category E1 - Conference Publication (DEST)
Abstract A recently completed project supported by the Cooperative Research Centre for Sustainable Tourism investigated ways in which tour guides operating within Kakadu National Park have learnt to do their job. Like workers in any workplace, tour guides are constantly learning on-the-job most commonly by informal and incidental means. In the increasingly regulated and litigious tourism operating environment of today, the level of actual uptake of formal education and training is low and the appropriate skilling of this sector of the tourism industry remains inconsistent. The practices of tour guides as they have developed in their work context can provide a framework for the development of education and training 'programs' that are embedded in the way tour guides work and learn. A better understanding of these learning processes provides information as to how tour guides in the context studied could be supported in their learning and how formal education could better adapt and utilize such approaches.
 
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Created: Fri, 12 Sep 2008, 08:35:25 CST by Administrator