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The Hidden Impacts of Anti-Spam Measures and their Contributions to the Digital Divide: An Exploratory Study

Lueg, Christopher P. (2004). The Hidden Impacts of Anti-Spam Measures and their Contributions to the Digital Divide: An Exploratory Study. In: Schamber, Lind and Barry, Carol L. 67th Annual Meeting of the American Society for Information Science and Technology, Providence, USA, 13-18 November, 2004.

Document type: Conference Paper
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Author Lueg, Christopher P.
Title The Hidden Impacts of Anti-Spam Measures and their Contributions to the Digital Divide: An Exploratory Study
Conference Name 67th Annual Meeting of the American Society for Information Science and Technology
Conference Location Providence, USA
Conference Dates 13-18 November, 2004
Conference Publication Title Managing and Enhancing Information: Cultures and Conflicts
Editor Schamber, Lind
Barry, Carol L.
Place of Publication Medford, NJ, USA
Publisher Information Today, Inc.
Publication Year 2004
Volume Number 41
ISBN 1-57387-222-9   (check CDU catalogue  open catalogue search in new window)
Start Page 176
End Page 183
Total Pages 8
HERDC Category E1 - Conference Publication (DEST)
Abstract Proliferation of unrestricted Internet access has brought the community unsolicited commercial email, better known as spam. Underestimated for quite some time, spam is now recognized as a problem costing the community billions of dollars per annum. One of the direct impacts of the spam flood is the widespread deployment of anti-spam measures, such as email filters and block lists. In this paper, we summarize empirical and anecdotal evidence suggesting that apart from reducing the spam load, anti-spam measures are also undermining the global email system in terms of reliability and usability. In this paper, we outline some evidence for these unintended impacts of anti-spam measures. Furthermore, we discuss findings suggesting that anti-spam measures are also contributing to establishing a digital divide between those having a choice as to how they access their email (both from a technical perspective and from an educational point of view) and those who are not in this favorable position.
 
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