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Improving the Feedback of Housing Information to Indigenous Communities

Wayte, Kayli J., Bailie, Ross S. and Stephenson, P. (2005). Improving the Feedback of Housing Information to Indigenous Communities. Environmental Health: The Journal of the Australian Institute of Environmental Health,5(2):36-47.

Document type: Journal Article
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IRMA ID 10005xPUB48
Title Improving the Feedback of Housing Information to Indigenous Communities
Author Wayte, Kayli J.
Bailie, Ross S.
Stephenson, P.
Journal Name Environmental Health: The Journal of the Australian Institute of Environmental Health
Publication Date 2005
Volume Number 5
Issue Number 2
ISSN 1832-3367   (check CDU catalogue  open catalogue search in new window)
Start Page 36
End Page 47
Total Pages 12
Place of Publication Australia
Publisher Environmental Health Australia, Inc.
Field of Research 0502 - Environmental Science and Management
0699 - Other Biological Sciences
1199 - Other Medical and Health Sciences
HERDC Category C1 - Journal Article (DEST)
Abstract The standard and functionality of housing are key determinants of health in Indigenous community settings. This paper reports on a study of the perceptions of Indigenous Community Housing Organisation (ICHO) staff on feedback they received from the Northern Territory Indigenous Community Housing Survey (ICHS). Data from this study were generated through telephone interviews with 22 staff working within ICHOs in the Northern Territory (NT) in December 2004. A semi-structured, open-ended questionnaire was used to elicit perceptions of the process, content, and format of the feedback report and subsequent actions taken. The results showed that multiple approaches to report dissemination are necessary in order to respond to the varied capacity of ICHOs. There may be particular benefits from face-to-face communication on key findings with housing managers. The study identified potential improvements to the format of the report and a range of items that participants thought should be removed or included in future housing survey instruments and reports. Feedback from the housing survey enabled staff within ICHOs to organise and carry out urgent repairs and provided an evidence base when applying for funding. The paper concludes with the proposition that feedback could be improved by using a continuous quality improvement process as a basis for planning and capacity building within ICHOs.
Keywords Indigenous Housing Organisation
Housing survey
Feedback
Information
Continuous quality improvement
Additional Notes This article has been extracted from Environmental Health: The Journal of the Australian Institute of Environmental Health, Vol.5, No.2, 2005.
Description for Link Link to published version
URL http://www.eh.org.au/documents/item/84


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