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A KM Strategy for Improving the BPR Process.

El-Den, Jamal and Xin, Zhou (2011). A KM Strategy for Improving the BPR Process.. In: Lehner, Franz and Bredl, Klaus ECKM 2011 - 12th European Conference on Knowledge Management, Passau, Germany, 1-2 September 2011.

Document type: Conference Paper

Author El-Den, Jamal
Xin, Zhou
Title A KM Strategy for Improving the BPR Process.
Conference Name ECKM 2011 - 12th European Conference on Knowledge Management
Conference Location Passau, Germany
Conference Dates 1-2 September 2011
Conference Publication Title Proceedings of the 12th European Conference on Knowledge Management
Editor Lehner, Franz
Bredl, Klaus
Place of Publication United Kingdom
Publisher Academic Publishing and Publishing International Ltd.
Publication Year 2011
Volume Number 1
ISBN 978-1-908272-106-5   (check CDU catalogue open catalogue search in new window)
Start Page 267
End Page 274
Total Pages 8
HERDC Category E1 - Conference Publication (DIISR)
Abstract The paper argues that implementing a knowledge management (KM) strategy during the implementation of Business Process Re-engineering (BPR) would improve, in terms of effectiveness, efficiency, speed, and accuracy, the phases of the BPR. A specific BPR process from the literature was chosen. The paper provides a strategy on how KM, in particular tacit knowledge management, can be introduced during the execution of the first three phases of the identified BPR process. The paper identifies for each of these phases the type and kind of knowledge sources, what knowledge should be captured? What knowledge should be nurtured and retained? In addition, the paper addresses tacit knowledge transformation among the phases as a result of the capture and nurture of such knowledge among the members of the team involved in the BPR process.
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Created: Fri, 17 Jan 2014, 00:16:50 CST