Charles Darwin University

CDU eSpace
Institutional Repository

 
CDU Staff and Student only
 

Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation-importance analysis

Sigala, Marianna and Chalkiti, Kalotina (2014). Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation-importance analysis. Computers in Human Behavior,30:800-812.

Document type: Journal Article
Citation counts: Scopus Citation Count Cited 1 times in Scopus Article | Citations

Google Scholar Search Google Scholar

IRMA ID 84279116xPUB61
Title Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation-importance analysis
Author Sigala, Marianna
Chalkiti, Kalotina
Journal Name Computers in Human Behavior
Publication Date 2014
Volume Number 30
ISSN 0747-5632   (check CDU catalogue  open catalogue search in new window)
Scopus ID 2-s2.0-84889097092
Start Page 800
End Page 812
Total Pages 13
Place of Publication United Kingdom
Publisher Pergamon Press
HERDC Category C1 - Journal Article (DIISR)
Abstract The paper investigates the role of Information and Communication Technologies (ICT) and specifically of the web 2.0 in supporting knowledge management (KM) processes. A literature review analyses how the web 2.0 transforms the implementation of KM by supporting conversational and collaborative KM processes that in turn divert KM from a technology-centric to a people-centric approach. The discussion also reveals how different ways of exploiting web 2.0 reflect different levels of technology supported KM practices. The study also investigated the type and the level of web 2.0 exploitation for KM purposes in the Greek tourism industry by collecting empirical data from tourism professionals. The data was analysed by performing an utilisation–importance analysis that compared data measuring the actual utilisation of web 2.0 with the perceived utilisation importance of web 2.0 for KM purposes. The analysis identified several gaps and opportunities in relation to web 2.0 exploitation for KM purposes. The paper concludes by providing practical and theoretical implications for enhancing the exploitation of web 2.0 for KM purposes.
Keywords Knowledge management
Web 2.0
Greece
Tourism
Social media
Utilisation–importance matrix
DOI http://dx.doi.org/10.1016/j.chb.2013.05.032   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
Versions
Version Filter Type
Access Statistics: 176 Abstract Views  -  Detailed Statistics
Created: Thu, 07 Aug 2014, 17:13:55 CST