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Knowledge sharing in dynamic labour environments: insights from Australia

Chalkiti, Kalotina (2012). Knowledge sharing in dynamic labour environments: insights from Australia. International Journal of Contemporary Hospitality Management,24(4):522-541.

Document type: Journal Article
Citation counts: Scopus Citation Count Cited 3 times in Scopus Article | Citations

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Title Knowledge sharing in dynamic labour environments: insights from Australia
Author Chalkiti, Kalotina
Journal Name International Journal of Contemporary Hospitality Management
Publication Date 2012
Volume Number 24
Issue Number 4
ISSN 0959-6119   (check CDU catalogue  open catalogue search in new window)
Scopus ID 2-s2.0-84861547956
Start Page 522
End Page 541
Total Pages 20
Place of Publication United Kingdom
Publisher Emerald Publishing Limited
Field of Research 1506 - Tourism
Abstract Purpose: The purpose of this research is to understand how knowledge sharing takes place in the dynamic labour environment of Darwin's hospitality industry in the Northern Territory of Australia.

Design/methodology/approach:
Three hotels, part of the same hotel chain, were used as a case study. Data were acquired through 76 semi-structured interviews and validated through two focus groups over an eight-month period.

Findings: The research revealed that organisational and individual factors supported knowledge sharing in the dynamic labour environment of Darwin's hospitality industry. Noteworthy were the participant's attitudes to knowledge sharing as well as the role of social interactions and social networks as they enabled peers to familiarise with one another both professionally and non-professionally. The product of this familiarity was people knowledge that enabled their adaptation to multiple levels (place, industry, hotels, and peers) and in turn helped them to share knowledge with peers irrespective of labour instability.

Research limitations/implications: The research focused only on one aspect of knowledge management (knowledge sharing) and the front office departments of three hotels located in Darwin, Northern Territory of Australia.

Practical implications: The research provides a knowledge sharing strategy that could help practitioners nurture knowledge sharing in environments of high turnover.

Originality/value:
The research contributes to the scant literature available on knowledge sharing strategies in environments of high turnover.
Keywords Australia
Hospitality
Hospitality management
Hotels
Knowledge sharing
Turnover
DOI http://dx.doi.org/10.1108/09596111211226806   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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Created: Fri, 29 Aug 2014, 16:55:41 CST by Anthony Hornby