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Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study

Irons, Melanie, Paton, Douglas, Lester, L., Scott, J. and Martin, A. (2015). Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study. In: Rumsewicz, M. Research Forum ath the Bushfire and Natural Hazards CRC & AFAC Conference 2014, Wellington, New Zealand, 2 September 2014.

Document type: Conference Paper
Citation counts: Google Scholar Search Google Scholar

IRMA ID 84377429xPUB110
Author Irons, Melanie
Paton, Douglas
Lester, L.
Scott, J.
Martin, A.
Title Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study
Conference Name Research Forum ath the Bushfire and Natural Hazards CRC & AFAC Conference 2014
Conference Location Wellington, New Zealand
Conference Dates 2 September 2014
Conference Publication Title Research Forum 2014: proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC Conference
Editor Rumsewicz, M.
Publisher Bushfire and Natural Hazards CRC
Publication Year 2015
ISBN 978-0-9941696-3-1   (check CDU catalogue  open catalogue search in new window)
Start Page 180
End Page 189
Total Pages 9
HERDC Category E1 - Conference Publication (DIISR)
Abstract This paper discusses research being undertaken to explore and document an Australian case study of a Facebook page, “Tassie Fires – We Can Help” (TFWCH), which was created by a community member during a bushfire emergency in 2013. This project represents one of the first and most extensive insights into how a community-led social media page functions in a crisis situation. The page was used as a platform to inform the public and share information, provide a medium for users to ask for help or offer help, and to manage volunteers. This paper discusses the background to the case study.
Keyword Emergent group
Spontaneous volunteer
Psychological first aid
Social media
Crisis communication
Community resilience
Description for Link Link to conference proceedings
URL http://www.bnhcrc.com.au/publications/biblio/bnh-1644
 
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Created: Tue, 26 Jul 2016, 12:12:41 CST