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Role clarity, swift trust and multi-agency coordination

Curnin, Steven, Owen, Christine, Paton, Douglas, Trist, Cain and Parsons, David (2015). Role clarity, swift trust and multi-agency coordination. Journal of Contingencies and Crisis Management,23(1):29-35.

Document type: Journal Article
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IRMA ID 81144320xPUB48
Title Role clarity, swift trust and multi-agency coordination
Author Curnin, Steven
Owen, Christine
Paton, Douglas
Trist, Cain
Parsons, David
Journal Name Journal of Contingencies and Crisis Management
Publication Date 2015
Volume Number 23
Issue Number 1
ISSN 0966-0879   (check CDU catalogue open catalogue search in new window)
Scopus ID 2-s2.0-84946171113
Start Page 29
End Page 35
Total Pages 7
Place of Publication United Kingdom
Publisher Wiley-Blackwell Publishing Ltd.
HERDC Category C1 - Journal Article (DIISR)
Abstract The purpose of this paper was to further the understanding of swift trust in temporary organizations by examining the role swift trust plays in emergency management coordination and how role clarity acts as an enabler within temporary organizational configurations. A qualitative interview study was conducted with 32 liaison officers working in three strategic-level emergency operations centres in Australia. Role clarity was identified as an important factor in the successful formation of emergency management temporary organizations by emergency services and critical infrastructure liaison officers working in multi-agency arrangements. By providing role clarity, liaison officers may enable collaborative working practices among organizations involved in emergency management and thus facilitate multi-agency coordination. The function of role clarity in the context of swift trust is largely overlooked in emergency management. Therefore, this study has contributed to the knowledge of swift trust by empirically verifying the impact of role clarity by liaison officers working in the research setting.
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Created: Tue, 26 Jul 2016, 12:35:40 CST