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Knowledge management, social media and employee creativity

Sigala, Marianna and Chalkiti, Kalotina (2015). Knowledge management, social media and employee creativity. International Journal of Hospitality Management,45:44-58.

Document type: Journal Article
Citation counts: Altmetric Score Altmetric Score is 2
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IRMA ID 75039815xPUB565
Title Knowledge management, social media and employee creativity
Author Sigala, Marianna
Chalkiti, Kalotina
Journal Name International Journal of Hospitality Management
Publication Date 2015
Volume Number 45
ISSN 0278-4319   (check CDU catalogue open catalogue search in new window)
Scopus ID 2-s2.0-84916908742
Start Page 44
End Page 58
Total Pages 15
HERDC Category C1 - Journal Article (DIISR)
Abstract The study investigates the relation between social media use and employee creativity by adopting a knowledge management (KM) approach in order to consider the influence of social networks and interactions on individuals’ creativity. The literature review debates how the use of social media empowers people to engage in conversational and collaborative KM, which in turn enriches people's cognitive and creative processes. Data collected from Greek tourism professionals confirmed that employees’ creativity is positively related to their participation in social networks and their use of social media for: searching, storing and reading information (internal cognitive processes); and sharing, discussing and co-creating information (external cognitive processes). The study contributes to the field by providing a theoretical underpinning and practical evidence showing how social networks (i.e. a meso level) can influence employees’ creativity. Hence, the findings highlight the need to shift focus from identifying and managing creative individuals (micro level) and/or organisational contexts (macro level) to creating and managing creative social networks (meso level).
Keywords Knowledge management
Social networks
Social media
Creativity
Greece
Tourism
Hospitality
DOI http://dx.doi.org/10.1016/j.ijhm.2014.11.003   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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