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Attribution of Inappropriate Visitor Behavior in a Theme Park Setting - Conceptual Model

Tsang, Nelson K. F., Prideaux, Bruce R. and Lee, Louisa (2016). Attribution of Inappropriate Visitor Behavior in a Theme Park Setting - Conceptual Model. Journal of Travel and Tourism Marketing,33(8):1-18.

Document type: Journal Article
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IRMA ID 84278914xPUB62
Title Attribution of Inappropriate Visitor Behavior in a Theme Park Setting - Conceptual Model
Author Tsang, Nelson K. F.
Prideaux, Bruce R.
Lee, Louisa
Journal Name Journal of Travel and Tourism Marketing
Publication Date 2016
Volume Number 33
Issue Number 8
ISSN 1054-8408   (check CDU catalogue open catalogue search in new window)
Start Page 1
End Page 18
Total Pages 18
Place of Publication United States
Publisher Routledge
HERDC Category C1 - Journal Article (DIISR)
Abstract Given the scarcity of academic research on customer-to-customer (C2C) interaction in theme parks, this study was designed to construct and test a conceptual model of visitors’ attribution of inappropriate behavior, satisfaction, and repeat patronage using attribution theory. Exploratory and confirmatory factor analysis, structural equation modeling, and analysis of the effect of visitor type were carried out. The results show that stability and controllability have a significant impact on satisfaction, and satisfaction also influences repeat patronage. Visitor type had no effect on the relationship between attribution and satisfaction. The theoretical and practical insights of the findings are presented along with the limitations of the study and future directions for research.
Keywords Inappropriate behavior
theme park
attribution theory
customer-to-customer interaction
DOI http://dx.doi.org/10.1080/10548408.2015.1084976   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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Created: Tue, 26 Jul 2016, 13:01:36 CST