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Examining linguistic proficiency in the multilingual glocal workplace: a Malaysian case study

Lee, Sze Seau and Koo, Yew Lie (2015). Examining linguistic proficiency in the multilingual glocal workplace: a Malaysian case study. Language and Intercultural Communication,15(1):46-61.

Document type: Journal Article
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IRMA ID 75039815xPUB829
Title Examining linguistic proficiency in the multilingual glocal workplace: a Malaysian case study
Author Lee, Sze Seau
Koo, Yew Lie
Journal Name Language and Intercultural Communication
Publication Date 2015
Volume Number 15
Issue Number 1
ISSN 1470-8477   (check CDU catalogue  open catalogue search in new window)
Scopus ID 2-s2.0-84921596760
Start Page 46
End Page 61
Total Pages 16
Place of Publication United Kingdom
Publisher Routledge
Field of Research 1303 - Specialist Studies in Education
HERDC Category C1 - Journal Article (DIISR)
Abstract The study was conceived from the concern that the twenty-first-century workplace in Malaysia lacks locally sited and empirically based research that provide evidence for a grounded view of language proficiency and use beyond the dominant idealized notion of Standard English language models for education policy. A qualitative case study of a Malaysian airline company was conducted to provide an analytic description of the features of linguistic proficiency and their use in the multilingual glocal workplace. Using emails, interviews and field observations, the findings point to a pluralistic view of linguistic proficiency that embraces functional business English, Malaysian English, English as a lingua franca and the use of other language codes. While the English language is shown to be dominant in the workplace, the data demonstrate the importance of a pluralistic view of linguistic proficiency in diverse glocal contexts. The study also provides insights into how language pedagogy in higher education can support diversity in the workplace.


Kajian ini bertitik tolak daripada kekurangan kajian empirikal tempatan yang berfokus kepada tempat kerja dalam abad ke-21 di Malaysia yang memberi sokongan berasaskan bukti kepada usulan yang mendorong pendapat terhadap kecekapan linguistik untuk menjauhi ideologi dominan yang mementingkan Bahasa Inggeris Standard. Oleh sedemikian, sebuah kajian kes kualitatif yang bertempat di sebuah syarikat penerbangan di Malaysia telah dijalankan untuk memberi keterangan analitikal terhadap penguasaan bahasa yang diperlukan di tempat kerja. Sumber data kajian ini merangkumi e-mel, temu bual dan pemerhatian lapangan. Hasil kajian yang berpandukan persepsi majmuk terhadap kecekapan linguistik merangkumi sumber kepelbagaian bahasa dari segi Bahasa Inggeris Tempat Kerja fungsional, Bahasa Inggeris Malaysia, Bahasa Inggeris sebagai bahasa perantaraan, penggunaan kod-kod bahasa lain, dan juga menekankan bahawa repertoar linguistik sebegini merupakan sumber penting dalam konteks glokal pelbagai bahasa. Kajian ini diharapkan dapat memberikan pengertian terhadap bagaimana pendidikan bahasa di institusi pengajian tinggi dapat menyediakan pendidikan bahasa yang dapat menyokong kepelbagaian di tempat kerja.
Keywords workplace
linguistic proficiency
language use
Malaysian English
ELF
multilingualism
DOI http://dx.doi.org/10.1080/14708477.2014.985305   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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