This thesis describes the first two cycles of an action research inquiry into a not-for-profit community support organisation of immigrants and refugees. The research’s objective was to improve the organisation’s performance. The research adopted a pragmatic multimethods/ multi-cycles methodology centred on action research as the primary method for the first cycle of research and participatory action research for the second cycle. The research succeeded in identifying the root causes of the organisation’s dysfunction. These were: 1. the organisation’s hidden identity which differed markedly from its projected image; 2. internal and external political conflicts around organisation mission and government funds; 3. internal division between various socio-economic classes of members; 4. the organisation true model of a heterogeneous super-diverse Diaspora comprised of multiple ethnic groups with transnational links. The thesis provides two diametrically opposed organisation models designed to understand these types of organisations and secure their positive contribution to the Australian society.
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