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QFD: the role of various leadership styles

Politis, John D. (2003). QFD: the role of various leadership styles. Leadership & Organization Development Journal,24(4):181-192.

Document type: Journal Article
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Title QFD: the role of various leadership styles
Author Politis, John D.
Journal Name Leadership & Organization Development Journal
Publication Date 2003
Volume Number 24
Issue Number 4
ISSN 0143-7739   (check CDU catalogue open catalogue search in new window)
Start Page 181
End Page 192
Total Pages 12
Field of Research 1503 - Business and Management
Abstract Quality function deployment (QFD) methodologies, as opposed to traditional quality approaches, are most often cited as essential for advancing the competitive advantage of an organisation. Unfortunately, little is known about the roles played by leadership in the process of QFD in the Arab world. A survey of 104 middle level managers from a wide variety of United Arab Emirates’ industries who are engaged in quality management programs was undertaken to investigate the relationship between different leadership style dimensions and a number of QFD methodologies. Results indicate that the leadership styles that involve human interaction and encourage participative decision making are supportive of open and collaborative QFD methodologies.
Keywords Quality function deployment
Total quality management
Leadership
United Arab Emirates
DOI http://dx.doi.org/10.1108/01437730310478057   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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Created: Tue, 13 Jun 2017, 14:11:25 CST by Jessie Ng