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QFD, organisational creativity and productivity

Politis, John D. (2005). QFD, organisational creativity and productivity. International Journal of Quality & Reliability Management,22(1):59-71.

Document type: Journal Article
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Title QFD, organisational creativity and productivity
Author Politis, John D.
Journal Name International Journal of Quality & Reliability Management
Publication Date 2005
Volume Number 22
Issue Number 1
ISSN 0265-671X   (check CDU catalogue  open catalogue search in new window)
Start Page 59
End Page 71
Total Pages 13
Place of Publication United Kingdom
Publisher Emerald Publishing Limited
Field of Research 1503 - Business and Management
Abstract Purpose
This paper examines the relationship between organisational creativity, productivity and the underlying dimensions that foster quality function deployment (QFD).

Methodology
A total of 359 usable questionnaires were received from employees who are engaged in quality management programmes from nine companies in the United Arab Emirates (UAE). These were subjected to a series of correlational and regression analyses.

Findings
There are three major findings in this research. First, the relationship between the QFD variables and organisational creativity is positive and significant. Second, the relationship between the QFD variables and productivity is stronger compared with the relationship between the QFD variables and organisational creativity.

Practical implications
Finally, the study suggests that top management commitment, worker‐supervisor collaboration in QFD efforts, internal processes and strategies for QFD, the effectiveness of use of information and data to support QFD actions, and building relationships with customers, are essential in creating an organisational climate conducive to QFD implementation. The study shows that the real challenge for organisations in the UAE is to create a working environment that facilitates the process of QFD.
Keywords Creative thinking
Quality function deployment
Productivity rate
Innovation
United Arab Emirates
DOI http://dx.doi.org/10.1108/02656710510572995   (check subscription with CDU E-Gateway service for CDU Staff and Students  check subscription with CDU E-Gateway in new window)
 
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Created: Tue, 13 Jun 2017, 15:01:46 CST by Jessie Ng