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Customer satisfaction and perceptions of service quality in financial services - exploring the value of gap analysis and multiple regression
Greenland, Steven J. and Coshall John (2003). Customer satisfaction and perceptions of service quality in financial services - exploring the value of gap analysis and multiple regression. In: Timmermans, H. 9th Recent Advances in Retailing and Services Science Conference 2003, Oregon, USA, .
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Document type:
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Conference Paper
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