Charles Darwin University

CDU eSpace
Institutional Repository

 
CDU Staff and Student only
 

Customer satisfaction and perceptions of service quality in financial services - exploring the value of gap analysis and multiple regression

Greenland, Steven J. and Coshall John (2003). Customer satisfaction and perceptions of service quality in financial services - exploring the value of gap analysis and multiple regression. In: Timmermans, H. 9th Recent Advances in Retailing and Services Science Conference 2003, Oregon, USA, .

Document type: Conference Paper
Citation counts: Google Scholar Search Google Scholar

Author Greenland, Steven J.
Coshall John
Title Customer satisfaction and perceptions of service quality in financial services - exploring the value of gap analysis and multiple regression
Conference Name 9th Recent Advances in Retailing and Services Science Conference 2003
Conference Location Oregon, USA
Conference Publication Title Proceedings of the 10th Recent Advances in Retailing and Services Science Conference
Editor Timmermans, H.
Place of Publication Portland, Oregon, USA
Publisher EIRASS
Publication Year 2003
 
Versions
Version Filter Type
Access Statistics: 5 Abstract Views  -  Detailed Statistics
Created: Mon, 19 Jun 2017, 16:08:31 CST by Marion Farram