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Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers
Nikbin, Davoud, Marimuthu, Malliga, Hyun, Sunghyup Sean and Ismail, Ishak (2015). Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers. Asia Pacific Journal of Tourism Research,20(3):239-262.
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Document type:
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Journal Article
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