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Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry

Nikbin, Davoud and Marimuthu, Malliga (2014). Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry. Journal of Travel & Tourism Marketing,31(7):817-834.

Document type: Journal Article
 
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Created: Tue, 27 Jun 2017, 15:05:11 CST by Marion Farram