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The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions

Nikbin, Davoud, Ismail, IIshak and Marimuthu, Malliga (2013). The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. Service Business,72(3):419-435.

Document type: Journal Article
 
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Created: Wed, 28 Jun 2017, 10:02:48 CST by Marion Farram