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The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry

Nikbin, Davoud, Ismail, Ishak and Marimuthu, Malliga (2012). The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry. Journal of Air Transport Management,25:37-39.

Document type: Journal Article
 
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Created: Wed, 28 Jun 2017, 11:14:33 CST by Marion Farram