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The Relationship of Service Failure Attributions, Service Recovery Justice and Recovery Satisfaction in the Context of Airlines
Nikbin, Davoud, Ismail, Ishak, Marimuthu, Malliga and Salarzehi, Habibollah (2012). The Relationship of Service Failure Attributions, Service Recovery Justice and Recovery Satisfaction in the Context of Airlines. Scandinavian Journal of Hospitality and Tourism,12(3):232-254.
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Document type:
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Journal Article
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