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Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud, Ismail, Ishak, Marimuthu, Malliga and Armesh, Hamed (2012). Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry. Management Research Review,35(3/4):309-325.
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Document type:
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Journal Article
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