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The impact of firm reputation on customers’ responses to service failure: the role of failure attributions

Nikbin, Davoud, Ismail, Ishak, Marimuthu, Malliga and Abu-Jarad, Ismael Younis (2011). The impact of firm reputation on customers’ responses to service failure: the role of failure attributions. Business Strategy Series,12(1):19-29.

Document type: Journal Article
 
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Created: Mon, 17 Jul 2017, 15:42:18 CST by Marion Farram