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Perceived Justice in Service Recovery and Recovery Satisfaction: The Mediating Role of Trust

Nikbin, Davoud, Ismail, Ishak and Marimuthu, Malliga (2010). Perceived Justice in Service Recovery and Recovery Satisfaction: The Mediating Role of Trust. World Applied Sciences Journal,10 - Special Issue of Tourism & Hospitality:99-109.

Document type: Journal Article
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Title Perceived Justice in Service Recovery and Recovery Satisfaction: The Mediating Role of Trust
Author Nikbin, Davoud
Ismail, Ishak
Marimuthu, Malliga
Journal Name World Applied Sciences Journal
Publication Date 2010
Volume Number 10 - Special Issue of Tourism & Hospitality
eISSN 1818-4952
Start Page 99
End Page 109
Total Pages 11
Place of Publication United Arab Emirates
Publisher International Digital Organization for Scientific Information
Field of Research COMMERCE, MANAGEMENT, TOURISM AND SERVICES
Keywords Service failure
Perceived justice
Trust
Recovery satisfaction
Description for Link Link to published version
URL http://www.idosi.org/wasj/wasj10%28T&H%292010/12.pdf
 
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Created: Tue, 18 Jul 2017, 10:11:51 CST by Marion Farram