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USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality

Ismail, Ishak, Haron, Hasnah and Marimuthu, Malliga Ed. (2014). USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality. Malaysia: Penerbit Universiti Sains Malaysia Press.

Document type: Book
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Title USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality
Place of Publication Malaysia
Publisher Penerbit Universiti Sains Malaysia Press
Publication Year 2014
ISBN 978-983-861-621-8   (check CDU catalogue open catalogue search in new window)
Editor Ismail, Ishak
Haron, Hasnah
Marimuthu, Malliga
Abstract This book presents study of AURA-Governance which was conducted in 2011. It highlights the readiness of the Universiti Sains Malaysia’s community to gear up to the expectation of quality of APEX in terms of (1) governance, (2) performance, (3) human resources, and (4) service quality during the APEX period. This research is a follow-up study of the pre-APEX transformation process study which was documented as a book entitled Excellence and Sustainability USM and the APEX Journey, Volume 1: The Road Ahead. In this book, the research findings are reported in four separate sections and the data presented in well-built graph, chart and table to ease understanding of the readers.
 
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Created: Tue, 18 Jul 2017, 14:57:19 CST by Marion Farram