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Service Quality Offered by Academic and Administrative Staff During the APEX Period

Marimuthu, Malliga and Ismail, Ishak (). Service Quality Offered by Academic and Administrative Staff During the APEX Period. In Ismail, Ishak, Haron, Hasnah and Marimuthu, Malliga(Ed.), USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality. Malaysia: Penerbit Universiti Sains Malaysia Press. (pp. 39-56).

Document type: Book Chapter
Citation counts: Google Scholar Search Google Scholar

Author Marimuthu, Malliga
Ismail, Ishak
Title of Chapter Service Quality Offered by Academic and Administrative Staff During the APEX Period
Title of Book USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality
Place of Publication Malaysia
Publisher Penerbit Universiti Sains Malaysia Press
Year Available 2014
Editor Ismail, Ishak
Haron, Hasnah
Marimuthu, Malliga
ISBN 978-983-861-621-8   (check CDU catalogue open catalogue search in new window)
Chapter Number 5
Start Page 39
End Page 56
Total Pages 18
Description for Link Link to publisher site
URL http://www.karyausm.my/index.php?option=com_virtuemart&view=productdetail...
 
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Created: Wed, 19 Jul 2017, 09:45:20 CST by Marion Farram