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Service Quality Offered by Academic and Administrative Staff During the APEX Period
Marimuthu, Malliga and Ismail, Ishak (). Service Quality Offered by Academic and Administrative Staff During the APEX Period. In Ismail, Ishak, Haron, Hasnah and Marimuthu, Malliga(Ed.), USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality. Malaysia: Penerbit Universiti Sains Malaysia Press. (pp. 39-56).
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Document type:
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Book Chapter
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