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Academic Staff Perception of the Service Quality of Administrative Staff in the Pre-APEX Scenario

Ismail, Ishak and Marimuthu, Malliga (2012). Academic Staff Perception of the Service Quality of Administrative Staff in the Pre-APEX Scenario. In Ooi, Keat Gin(Ed.), Excellence and Sustainability: USM and the APEX Journey. Malaysia: Penerbit Universiti Sains Malaysia Press.

Document type: Book Chapter
 
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Created: Wed, 19 Jul 2017, 10:43:33 CST by Marion Farram