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Academic Staff Perception of the Service Quality of Administrative Staff in the Pre-APEX Scenario

Ismail, Ishak and Marimuthu, Malliga (2012). Academic Staff Perception of the Service Quality of Administrative Staff in the Pre-APEX Scenario. In Ooi, Keat Gin(Ed.), Excellence and Sustainability: USM and the APEX Journey. Malaysia: Penerbit Universiti Sains Malaysia Press.

Document type: Book Chapter
Citation counts: Google Scholar Search Google Scholar

Author Ismail, Ishak
Marimuthu, Malliga
Title of Chapter Academic Staff Perception of the Service Quality of Administrative Staff in the Pre-APEX Scenario
Title of Book Excellence and Sustainability: USM and the APEX Journey
Place of Publication Malaysia
Publisher Penerbit Universiti Sains Malaysia Press
Publication Year 2012
Editor Ooi, Keat Gin
ISBN 978-983-861-552-5   (check CDU catalogue  open catalogue search in new window)
Volume Number 1: The Road Ahead
Chapter Number 12
Description for Link Link to publisher site
URL https://books.google.com.au/books?redir_esc=y&id=8hmtCQAAQBAJ&q=
 
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Created: Wed, 19 Jul 2017, 10:43:33 CST by Marion Farram