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Students' Perspective of Service Quality of Academic and Administrataive Staff in the Pre-APEX Scenario

Marimuthu, Malliga and Ismail, Ishak (2012). Students' Perspective of Service Quality of Academic and Administrataive Staff in the Pre-APEX Scenario. In Ooi, Keat Gin(Ed.), Excellence and Sustainability: USM and the APEX Journey. Malaysia: Penerbit Universiti Sains Malaysia Press.

Document type: Book Chapter
 
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Created: Wed, 19 Jul 2017, 10:51:11 CST by Marion Farram