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Improving the feedback of housing information to Indigenous communities

Wayte, Kayli Janine (2005). Improving the feedback of housing information to Indigenous communities. Master of Public Health Thesis, Charles Darwin University.

Document type: Thesis
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Author Wayte, Kayli Janine
Title Improving the feedback of housing information to Indigenous communities
Institution Charles Darwin University
Publication Date 2005
Thesis Type Master of Public Health
Subjects 1117 - Public Health and Health Services
Abstract The standard and functionality of housing are key environmental determinants of health in Indigenous community settings. This paper reports on a study which examined the perceptions of Indigenous Community Housing Organisation (ICHO) staff on feedback they received from the Northern Territory Indigenous Community Housing Survey (ICHS). Data from this study was generated through telephone interviews with 22 staff working within ICHOs in the Northern Territory (NT) in December 2004. A semi-structured, open-ended questionnaire was used to elicit perceptions of the process, content and format of the feedback report and subsequent actions taken. The results showed that multiple approaches to report dissemination are necessary in order to respond to the varied capacity of ICHOs, and a great deal can be gained from government stakeholders, such as environmental health officers, communicating the key issues within the report directly to housing managers. The study identified potential improvements to the format of the report and a range of items that participants felt should be removed or included in future housing survey instruments and reports. Feedback from the housing survey enabled staff within ICHOs to organise and carry out urgent repairs and provided an evidence base when applying for funding. The paper concludes with the proposition that feedback could be improved by communicating information in person and using a continuous quality improvement process as a basis for planning and capacity building within ICHOs.
Keyword Indigenous Housing Organisation
Housing Survey
Feedback
Information
Continuous Quality Improvement


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