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Transaction processing an Industry Performance Analyser for Tourism (IPAT): Introducing an information system into a diverse industry in Australia's capital territory

Carson, Dean B. and Richards, Fiona E. (2007). Transaction processing an Industry Performance Analyser for Tourism (IPAT): Introducing an information system into a diverse industry in Australia's capital territory. Journal of Cases on Information Technology,9(1):1-19.

Document type: Journal Article
Citation counts: Scopus Citation Count Cited 0 times in Scopus Article
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IRMA ID 78669150xPUB43
Title Transaction processing an Industry Performance Analyser for Tourism (IPAT): Introducing an information system into a diverse industry in Australia's capital territory
Author Carson, Dean B.
Richards, Fiona E.
Journal Name Journal of Cases on Information Technology
Publication Date 2007
Volume Number 9
Issue Number 1
ISSN 1548-7725   (check CDU catalogue  open catalogue search in new window)
Scopus ID 2-s2.0-34047235685
Start Page 1
End Page 19
Total Pages 19
Place of Publication United States of America
Publisher Idea Group Publishing
Field of Research 0806 - Information Systems
1503 - Business and Management
1506 - Tourism
HERDC Category C1 - Journal Article (DEST)
Abstract The case describes the development and implementation of a Web based application to manage the collection and analysis of business performance data in the tourism industry. The case initially focuses on challenges with the Industry Performance Analyser for Tourism (IPAT) and how this knowledge about past and potential systems failure was used when designing a new system. Attention to this part of the case will help build skills in describing logical specifications for information systems. The case is then concerned with project management challenges faced by the organisation when key people leave the project and a new management team is formed. The reader may be able to articulate strategies which enable information technology projects to become less dependent on the tacit knowledge of individuals or groups.
Keywords Information systems
Knowledge management
Retention of tacit knowledge
Stakholder engagement
Tourism
Tourism statistics
Web-based applications
 
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Created: Wed, 04 Mar 2009, 15:18:53 CST by Sarena Wegener