Charles Darwin University

CDU eSpace
Institutional Repository

 
CDU Staff and Student only
 

The role of cross-functional teams on the alignment between technological effectiveness and operational effectiveness

Santa, Ricardo, Ferrer, Mario, Soosay, Claudine, Bretherton, Philip W. and Hyland, Paul (2008). The role of cross-functional teams on the alignment between technological effectiveness and operational effectiveness. In: Jose, AG 9th International Continuous Innovation Network (CINet) Conference, Valencia, Spain, 5-9 September,2008.

Document type: Conference Paper
Citation counts: Google Scholar Search Google Scholar

Author Santa, Ricardo
Ferrer, Mario
Soosay, Claudine
Bretherton, Philip W.
Hyland, Paul
Title The role of cross-functional teams on the alignment between technological effectiveness and operational effectiveness
Conference Name 9th International Continuous Innovation Network (CINet) Conference
Conference Location Valencia, Spain
Conference Dates 5-9 September,2008
Conference Publication Title Proceedings of the 9th International Continuous Innovation Network (CINet) Conference
Editor Jose, AG
Place of Publication Netherlands
Publisher Continuous Innovation Network
Publication Year 2008
ISBN 978-90-77360-10-1   (check CDU catalogue  open catalogue search in new window)
Start Page 710
End Page 722
Total Pages 13
HERDC Category E1 - Conference Publication (DEST)
Abstract Organisations are increasingly investing in complex technological innovations, such as enterprise information systems, with the aim of improving the operation of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technological innovation effectiveness, or the resulting operational effectiveness. Focusing on either one of them is detrimental to long-term performance. Cross-functional teams have been used by many organisations as a way of involving expertise from different functional areas in the implementation of technologies. The role of boundary spanning actors is discussed as they bring a common language to the crossfunctional teams. Multiple regression analysis has been used to identify the structural relationships and provide an explanation for the influence of cross-functional teams, technological innovation effectiveness and operational effectiveness in the continuous improvement of operational performance. The findings indicate that cross functional teams have an indirect influence on continuous improvement of operational performance through the alignment between technological innovation effectiveness and operational effectiveness.
 
Versions
Version Filter Type
Access Statistics: 44 Abstract Views  -  Detailed Statistics
Created: Wed, 13 May 2009, 10:36:30 CST by Sarena Wegener