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Reactions to Increased Workload: Effects on Professional Efficacy of Nurses

Greenglass, ER, Burke, RJ and Moore, KA (2003). Reactions to Increased Workload: Effects on Professional Efficacy of Nurses. Applied Psychology: An International Review,52(4):580-597.

Document type: Journal Article
Citation counts: TR Web of Science Citation Count  Cited 18 times in Thomson Reuters Web of Science Article | Citations

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ISI LOC 000185486800005
Title Reactions to Increased Workload: Effects on Professional Efficacy of Nurses
Author Greenglass, ER
Burke, RJ
Moore, KA
Journal Name Applied Psychology: An International Review
Publication Date 2003
Volume Number 52
Issue Number 4
ISSN 0269-994X   (check CDU catalogue open catalogue search in new window)
Start Page 580
End Page 597
Total Pages 18
Place of Publication Oxford, England
Publisher Blackwell Publishing
HERDC Category C1 - Journal Article (DEST)
Abstract Research findings support the idea that workload is a significant stressor associated with a variety of deleterious psychological reactions, including burnout, in several different samples of workers. A theoretical model is put forth in the present study in which workload is seen as contributing to distress and depression. Increasingly, organisations are experiencing changes as a result of extensive downsizing, restructuring, and merging. As a result of fiscal restraint, hospitals have been forced to merge, close, downsize, and restructure. Workloads have increased among hospital staff, particularly nurses. This study applies a theoretical model to the understanding of the impact of workload on nurses employed in hospitals experiencing downsizing, particularly on their distress, burnout, and depression. Respondents were 488 nurses who were employed in hospitals that were undergoing restructuring and in which units had already been closed as a result of restructuring. Results of structural equation modeling showed that the data partially fit the model and that workload contributed substantially to levels of depression through distress reactions. Further results showed that cynicism, anger, and emotional exhaustion significantly operationalised distress reactions. This study is unique theoretically in linking anger, cynicism, and emotional exhaustion in a single model that predicts distress levels from workload. The findings that anger, cynicism, and emotional exhaustion operationalised distress indicate the importance of studying patterns of negative reactions and their consequences for depression. Implications of the results are discussed for interventions that can be taken by organisations in order to reduce workloads.
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Created: Mon, 30 Nov 2009, 16:28:51 CST by Sarena Wegener