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Mapping the Linear Relationships among Stressors, Mediators and Coping

Mellor, David J., Moore, Kathleen A. and Siong, ZhongMing (2009). Mapping the Linear Relationships among Stressors, Mediators and Coping. In: 44th Annual Conference of the Australian Psychological Society, Darwin, NT, 30 September - 4 October 2009.

Document type: Conference Paper

IRMA ID 82058862xPUB15
Author Mellor, David J.
Moore, Kathleen A.
Siong, ZhongMing
Title Mapping the Linear Relationships among Stressors, Mediators and Coping
Conference Name 44th Annual Conference of the Australian Psychological Society
Conference Location Darwin, NT
Conference Dates 30 September - 4 October 2009
Conference Publication Title Proceedings of the 44th Annual Conference of the Australian Psychological Society
Place of Publication Melbourne, Vic
Publisher Australian Psychological Society (APS)
Publication Year 2009
ISBN 978-0-909881-41-2   (check CDU catalogue open catalogue search in new window)
Start Page 114
End Page 119
Total Pages 6
HERDC Category E1 - Conference Publication (DEST)
Abstract Occupational stress is a principal workplace concern because of the deleterious effects it can have both for employees and the organisation. Much research has investigated the impact of workplace demands on the physical and mental health of employees and the related organisational outcomes, such as loss of productivity and intention to quit such studies often have included factors such as control and work - family conflict as mediating variables and role demands as stressors. Despite sophisticated analyses, the relationships among these factors have not been elucidated clearly or consistently. It is the aim in this paper to explore the linear relationship among three distinct groups of factors previously identified in the literature, stressors: workplace demands, work to family conflict; mediators: control variables; and outcome variables: burnout, somatic symptoms, job satisfaction, and intention to quit in a sample of call centre representatives. One hundred and twenty six call centre representatives (59% female; age M = 27.3 years, SD = 8.18) from 11 call centres in metropolitan Melbourne participated in the survey. The results of a Multidimensional Scaling analysis suggest a linear relationship extending from work related variables including role ambiguity, excessive performance monitoring, thoughts of quitting, to a differentiation between those persons with a sense of control over the timing and method of their work, and those who might become emotionally exhausted. While these results are cross-sectional and must be interpreted with caution, a pivotal point of the MDS map suggests that participants‘ level of attention demanded by their role might be a factor which differentiates the two outcomes.
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Created: Tue, 16 Mar 2010, 13:36:42 CST by Sarena Wegener