Charles Darwin University

CDU eSpace
Institutional Repository

 
CDU Staff and Student only
 

The role of relational capabilities in developing the capacity for supply chain innovation

Ferrer, Mario, Hyland, Paul and Bretherton, Phil (2009). The role of relational capabilities in developing the capacity for supply chain innovation. In: Soosay, Claudine, O'Neill, Peter and Prajogo, Daniel 7th ANZAM Operations, Supply Chain and Services Management Symposium, Adelaide, SA, 8-10 June 2009.

Document type: Conference Paper
Citation counts: Google Scholar Search Google Scholar

Author Ferrer, Mario
Hyland, Paul
Bretherton, Phil
Title The role of relational capabilities in developing the capacity for supply chain innovation
Conference Name 7th ANZAM Operations, Supply Chain and Services Management Symposium
Conference Location Adelaide, SA
Conference Dates 8-10 June 2009
Conference Publication Title Proceedings of the 7th ANZAM Operations, Supply Chain and Services Management Symposium
Editor Soosay, Claudine
O'Neill, Peter
Prajogo, Daniel
Place of Publication Adelaide, SA
Publisher Australian and New Zealand Academy of Management
Publication Year 2009
Volume Number 7
ISBN 978-0-9806179-3-1   (check CDU catalogue open catalogue search in new window)
Start Page 196
End Page 209
Total Pages 14
HERDC Category E1 - Conference Publication (DEST)
Abstract The purpose of this paper is to gain a better understanding of the types of relational capabilities supply chain participants develop to enable ongoing supply chain innovation capacity building that produces improved business outcomes. This is exploratory research using qualitative data gathered by using five interviews, with the Australian road freight industry as the context. Two key relational capabilities and the improvement of four key business outcomes were identified as being present in the interaction of freight transport service providers with members of their supply chain. The data also demonstrates that by entering into competence building relationships with customers and suppliers firms can build capabilities that will increase their capacity for supply chain innovation. Even in short term arm’s length relationships firms can acquire improved skills behaviours and practices that enhance their operation effectiveness and the efficiency of the supply chain relationships.
 
Versions
Version Filter Type
Access Statistics: 71 Abstract Views, 1 File Downloads  -  Detailed Statistics
Created: Fri, 30 Apr 2010, 19:08:33 CST by Sarena Wegener