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Performance measurement and feedback in a public sector program

Hyland, Paul, Ferrer, Mario, Santa, Ricardo and Bretherton, Philip W. (2009). Performance measurement and feedback in a public sector program. In: Soosay, Claudine, O'Neill, Peter and Prajogo, Daniel 7th ANZAM Operations, Supply Chain and Services Management Symposium, Adelaide, SA, 8-10 June 2009.

Document type: Conference Paper
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Author Hyland, Paul
Ferrer, Mario
Santa, Ricardo
Bretherton, Philip W.
Title Performance measurement and feedback in a public sector program
Conference Name 7th ANZAM Operations, Supply Chain and Services Management Symposium
Conference Location Adelaide, SA
Conference Dates 8-10 June 2009
Conference Publication Title Proceedings of the 7th ANZAM Operations, Supply Chain and Services Management Symposium
Editor Soosay, Claudine
O'Neill, Peter
Prajogo, Daniel
Place of Publication Adelaide, SA
Publisher Australian and New Zealand Academy of Management
Publication Year 2009
Volume Number 7
ISBN 978-0-9806179-3-1   (check CDU catalogue  open catalogue search in new window)
Start Page 210
End Page 222
Total Pages 13
HERDC Category E1 - Conference Publication (DEST)
Abstract Establishing a framework for measuring the performance of public sector programs is fraught with dangers. Many public sector organisations are satisfied with measuring activity in programs and fail to see the need for establishing a framework that will meet the needs of participants and measure outcomes as well as activities. This paper explores how a government department in Queensland went about establishing a performance management framework to measure the outcomes and activities in a program that was a public private partnership. Findings indicate that using an iterative consultative approach performance measure can be put in place that are meaningful and assist the participants to review the program.
 
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Created: Fri, 30 Apr 2010, 19:30:18 CST by Sarena Wegener