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The necessary alignment between technology innovation effectiveness and operational effectiveness

Santa, Ricardo, Ferrer, Mario, Bretherton, Philip W. and Hyland, Paul (2009). The necessary alignment between technology innovation effectiveness and operational effectiveness. Journal of Management &Organization,15(2):155-169.

Document type: Journal Article
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Title The necessary alignment between technology innovation effectiveness and operational effectiveness
Author Santa, Ricardo
Ferrer, Mario
Bretherton, Philip W.
Hyland, Paul
Journal Name Journal of Management &Organization
Publication Date 2009
Volume Number 15
Issue Number 2
ISSN 1833-3672   (check CDU catalogue  open catalogue search in new window)
Start Page 155
End Page 169
Total Pages 15
Place of Publication Australia
Publisher eContent Management Pty Ltd
Field of Research 1503 - Business and Management
HERDC Category C1 - Journal Article (DEST)
Abstract Organisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.
Keywords technological innovation
system effectiveness
operational effectiveness
information systems alignment
performance objectives
 
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Created: Thu, 03 Jun 2010, 03:02:13 CST